The owners of Surface Microsoft Laptop 3 3 report that the screens of the laptops computers they are broken unnecessarily without being dropped, bumped or otherwise used except of the ordinary.
There are many reports from owners of Microsoft Surface Laptop 3 for cracked screens for no apparent reason (1, 2, 3, 4, 5). The oldest report was 2 months ago and the newest 2 days ago.
Almost all owners say the same thing: they use their laptop normally, leave it overnight and the next day, when they are going to use it, they notice a crack in the screen like the one below.
Indicative of the complaints is the owner's message posted on the Microsoft forums along with a nice one photo of his cracked screen: “I have a Surface laptop of 3, 15 inches and I have it for a month. I took it with me all over Asia and it was absolutely fine. "When I went to school and opened it in the classroom I saw a long capillary crack."
The company's response so far to interested owners is that they should send the laptop to Microsoft for a screen replacement, which will cost $ 500.
However, a Surface owner said Microsoft knows the reports and investigates the issue, but at the moment can not give a timeline for resolving the issue.
Such construction problems are usually caused by how the material was assembled, such as excessive tightening of the screws, resulting in an increase in surface tension throughout the device, especially when the ambient temperature changes.
