Microsoft confirmed the problem with a new support page on the official website of the company.
The company states that "some older devices or devices with some older applications installed that use older file system drivers" may not be able to connect to the service. OneDrive through the application OneDrive.
Microsoft has published two solutions to fix the problem. The first solution is based on the new Files On-Demand Troubleshooter, and the second gives us manual steps to resolve the issue.
A: Files On-Demand Troubleshooter
1. In the search, type troubleshoot and select Troubleshoot Settings.
2. Select View History on the page that opens. You may see that the Files On-Demand Troubleshooter program has run successfully, so the issue should be resolved, or that it has not run successfully and you need to run it again. The system should restart after the troubleshooting tool has successfully run.
3. Users should then verify that Files On-Demand is still enabled by right-clicking on its icon OneDrive on the System Tray and selecting Settings. 4. On the Settings tab, make sure the "Save space and download files as you use them" option is enabled.
The same procedure should be repeated for each account.
B: The manual repair
In the search, type cmd, and right-click on the black command line icon. Select "run as administrator"
Run the command:
reg add HKLM\System\CurrentControlSet\Services\Cldflt\instances /f /v DefaultInstance /t REG_SZ /d "CldFlt"
Then you need to restart your device.
Follow instructions 3 and 4 of the first solution above to verify that Files On-Demand is still active.