Η EETT states that as of today, November 25, 2020, the provisions of the National Open Internet Regulation (EONR) for fixed connection speeds come into force.
Greek internet providers should now inform the subscribers of the fixed networks about the real (expected) speeds of their connection, and not the advertised ones.
Connection providers should inform subscribers of the minimum, maximum and available speed expected at connection of each consumer. The update concerns new subscribers as well as existing subscribers.
The connection speed information is now part of the terms of the contract, and the subscriber now has the right to compensation or even compensation in case of repeated deviations from the minimum speed.
Complaints by subscribers about discrepancies will be made through the customer service of each companys something that will automatically start a control process, with the measuring tools it has.
Subscribers can contact the companies for more information from the following links: Cosmote, Nova, Vodafone, Wind.
It is expected that there will be personalized information to the subscribers about the changes of the terms of the contract, through their account via SMS or via an email.
Read the full text of EKAD from the PDF..