According to the company, you can cancel your subscription to COSMOTE TV or MAGENTA TV by calling customer service at 13888, visiting a physical COSMOTE/Germanos store, or electronically through the official COSMOTE website.
telephone: Call 13888 (toll-free from COSMOTE network).
In Store: Visit any store in the COSMOTE or GERMANOS.Online network /
Electronics: Submit a termination request through My COSMOTE
So simple
Well, it's not like they describe it. I sent a first application to the company through the official COSMOTE website on 18-09-26. Immediately after that I said I don't even get a phone call from them?
I call 13888 and I tried repeatedly to speak to a company representative and not a bot. When I managed to do so, they informed me that someone from the cancellation department would call me within 3 days.
On Monday 21-09-26 I find a message (SMS) on my cell phone informing me that I had been called but I did not answer, strange because I always answer.
I tried to contact them and they told me the usual thing, "wait, they'll call you."
Today 28-09-26 I called them again. After the usual process of finding a representative and not a bot, I spoke with Eleni. Eleni kindly apologized for the inconvenience and suggested that she connect me directly to the cancellation department so that I could be served immediately.
It connects me, and relieved I restate my request. The response took me out of my depth: “I’ll register it and someone will call you within three days.”
I'm still waiting... Of course, let anyone dare to delay paying their bill
29-09-26 Update
In the morning I called again, with the usual procedure, and the news had not changed, they informed the cancellation department again, I gave them a second phone number so they could definitely reach me again... on hold.
Finally, in the afternoon, they called me from the relevant department and tried to catch me by making a discount on the fixed fee, when I flatly refused, they asked me if I knew anyone who would want the connection... Good?
Although the press releases will range from very select to rare, I said I'd pass...because sometimes the editors hide.
My experience is exactly the same.