The new General Permits Regulation was issued by EETT, which sets new terms and obligations for electronic communications providers, with the aim of protecting the rights of telephone and Internet subscribers.
Ο νέος Κανονισμός Γενικών Αδειών ενισχύει σημαντικά την protection των καταναλωτών και διαμορφώνει ένα πιο λειτουργικό πλαίσιο supply των υπηρεσιών ηλεκτρονικών επικοινωνιών, προσαρμοσμένο στις σύγχρονες θεσμικές και τεχνολογικές απαιτήσεις.
In particular, the new Regulation changes the providers' contracts with consumers and imposes on providers, inter alia, the following obligations:
- To provide a minimum level of service to the subscriber in case of temporary or permanent discutting υπηρεσιών λόγω οφειλών, όπως λήψη εισερχόμενων κλήσεων, πραγματοποίηση εξερχόμενων κλήσεων που δεν συνεπάγονται χρέωση για τον συνδρομητή, πρόσβαση στο Διαnetwork με ταχύτητα τουλάχιστον 256 Κbps ή πρόσβαση κατ' ελάχιστον στις ιστοσελίδες gov.gr, της Υπηρεσίας Πολιτικής Προστασίας και της Ανεξάρτητης Αρχής Δημοσίων Εσόδων.
To warn the subscriber about the impending expiration of his contract no later than two months before its expiration, while the prepaid subscriber, 15 days before the expiration of the prepaid value of services. - Do not increase the fixed asset on a fixed-term contract, except in the case of technological changes in the network. In this case, the subscriber reserves the right to terminate the contract without compensation due to the specific increase. On the other hand, the subscriber has no right to terminate, if the proposed changes in his contract do not have a negative impact on him.
- To advise the subscriber for better current tariffs, in relation to the services provided, at least one month before the end of his contract.
- To inform the subscriber of fixed and mobile telephony services, when there is an excess of the consumption of his program (at 80% and at 100% of the consumption).
- To state in the contract summary information about the main products and services for the finalists users with a disability (eg Internet access service speeds).
In addition, with the New General Permits Regulation:
- Απλοποιείται η procedure υπολογισμού του τέλους πρόωρης διαcutting, στην περίπτωση που ο συνδρομητής διακόψει τη σύμβασή του πριν την παρέλευση του ορισμένου χρόνου του συμβολαίου του.
- The minimum limit is reduced, that the provider is obliged, upon the subscriber's order, to stop the provision of services, when it finds that the subscriber's charge exceeds this limit. The new limit is set at 100 euros for a monthly billing cycle and 200 euros for a bi-monthly billing cycle, from 150 euros and 300 euros respectively.
- If the subscriber receives a package of services from a provider and wants to terminate a service of the package before the expiration of the agreed duration of the contract, due to non-compliance with the contract or inability to provide the service, then he can terminate all services of the package without compensation .
It is noted that the provisions of the new Regulation will enter into force gradually, while they will all be in full force within nine months from the publication of the Regulation in the Government Gazette.
The new General Permits Regulation is available here.
