Google is upgrading Gemini to simplify access to support for everyone who needs it, while also committing $30 million to strengthen helplines around the world
Mental health is one of the most important public health challenges today, affecting over a billion people worldwide. For many years, Google has been committed to supporting users, ensuring access to valid information and support in times of crisis. Its work in the field of mental health is always based on research and best clinical practices. At the same time, the company recognizes that AI tools can create new challenges, however, as these tools improve and more people use them in their daily lives, it believes that they can contribute positively to people's mental well-being, when used responsibly.
Today, Google is rolling out an update on its work in mental health, including some new changes to better connect people with the right information, resources, and human support at the right time.
1. Improving access to support in times of crisis
Google is upgrading its Gemini, aiming to simplify access to support for those who need it most. When a conversation indicates a need for mental health information, the Gemini will now feature a redesigned section titled “Help is Available” – a feature developed in collaboration with clinical experts to provide more effective and direct connections to appropriate care services.
When Gemini identifies a conversation that suggests a potential crisis – such as topics of suicide or self-harm – it now presents a new, simplified “one-touch” interface that provides a direct connection to a helpline. This interface allows the user to chat, call, text or visit the crisis helpline website. Within this new environment, responses are designed to encourage the user to seek help. Once this interface is activated, the option to contact professional support will remain clearly available in a prominent place throughout the conversation.
2. Strengthening the impact of support in times of crisis
Google.org is today announcing $30 million in funding over the next three years to provide critical support to helplines around the world. This funding will help effectively expand the ability of organizations to provide immediate and safe support to people in crisis.
Google is also expanding its partnership with ReflexAI to strengthen mental health services in the community. This initiative includes $4 million in immediate funding and the integration of Gemini into ReflexAI’s training suite. In addition, Google.org experts will provide technical expertise to develop Prepare, which uses realistic AI simulations to train staff and volunteers in difficult conversations. Key partners include educational organizations such as Erika's Lighthouse and its Educators Thriving.
3. Improving responsiveness Gemini in critical mental health situations
Users are interacting with Gemini in increasingly meaningful and complex ways, seeking information on a wide range of topics, including mental health crises. Google teams, made up of clinicians, engineers, and security officers, are focusing on:
- Prioritizing safety and human connection: The goal is to provide practical help, connecting users with real resources and human support.
- Designing better responses: Gemini responses are designed to encourage users to seek help while avoiding condoning harmful behaviors, such as impulses to self-harm.
- Avoiding confirmation of false beliefs: The model is trained not to reinforce false beliefs, but to discreetly separate subjective experience from objective data.
While Gemini can be a useful tool for learning and information, it is not a substitute for professional clinical care, treatment, or crisis support. For this reason, Google is continuously training the model to recognize when a conversation may indicate a state of acute mental health need, responding appropriately by referring users to real-world help services.
4. Protecting younger users
Google also has incorporate specific protection measures for minors, which are designed to provide the most helpful answers and avoid harmful issues when using Gemini. For example:
- Role restrictions (Persona protections): Safety barriers have been put in place that prevent Gemini from adopting a "companion" role, prohibiting it from claiming to be human or possessing human characteristics.
- Protection from emotional dependence: Avoid using language that simulates intimacy or expresses emotional needs.
- Protective measures against bullying: Mechanisms are implemented to prevent the encouragement of bullying or any form of harassment.
Google's safety efforts are constantly evolving, reflecting its long-standing commitment to creating a healthy and positive digital environment where young people can explore and learn with confidence.
These upgrades are part of its long-term commitment to supporting people, leveraging the best of Google’s technology and the expertise of its clinical and security experts. Google remains optimistic about the potential of these tools to make support more accessible, compassionate, and effective.
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