At some point at the beginning of the month, I needed a cheap environment Cloud Hosting, and I decided to get it from Hostgator.
Indeed, after some searches in the company's plans, I chose the Cloud Business plan that cost $ 266.41 USD for one year + a domain gift from the big Hostgator.
The acquisition process went smoothly, and in no time after click στο pay έλαβα ένα μήνυμα που περιείχε τα data login to my new account.
So far so good and the service had the speed of light…. For the history but also why we will need it below, I acquired the most expensive package of the company on July 4, 2018.
The problems started after I signed in to the new account. I found the advertised super duper service hosting Hostgator's was incredibly lagging, although I chose the highest specs to avoid it. Ok I said, I knew it was a risk with these companies and choosing a cheap package. I will ask for a refund I said…
Hostgator Return Capital
How many emails and how many days did it take to get my money back? In order not to write too much and because a picture is worth 1000 words I quote one screenshoot by Email account I was communicating with the company.
Yes there are around 30 messages. As for the return time, it appears in the same picture: Our communication began immediately after purchasing the package on July 4 and stopped at 10 July, six days later.
After 6 days and 30 messages, the refund was successfully completed. The joke was that while I had taken the domain together with the 4 package in July, the registration process was completed on July 5, and I was informed that I could use the domain on 6 in July. The above fact (for those who know) shows too much about the company. Imagine having a demanding customer who wanted to see his online domain in a few hours.
These from me. Beware of cheap internet….
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You didn't know, you didn't ask I could tell you... However my own adventure in 2006 was much worse. I paid with a friend's credit card for an online package. The payment for some reason rang not once but 2 times. The bank was the National Bank known as a parking lot for people who became DY without being DY. I was trying to find the edge and they thought they could run me for no reason. Then I paid with WU at ELTA. My hand would be cut off. The payment arrived the site went up but immediately went down with various non-payment issues. What emails did I send, what phone calls did I make, what chats did I do anything. The payment was made but the company ignored my messages. I finally reported them to BBB. The person in charge accused me of being a fraud, pretending that I paid with a stolen card. BBB asked me for proof of payment. I asked for it in writing (yes, I have vices and I write letters everywhere to establish my good faith). ELTA wrote me in their π@π@ρια. What phone numbers, what letters I had to make an official complaint for them to accept after 4 (four) months to send me the payment copy. I sent it to BBB and told them they are lucky the company is not a US resident because for defamation alone I could get their panties in a bunch. The manager told me "sorry since you have it means you have paid" and asked me if I wanted a special plan. I told him that even if I wanted to I could never work with people who not only did not respond as part of their job (for which they are paid by the client) but also had the audacity to slander me on a fair request. Since then I have not dealt with them again and the one time they sent me a commercial email I reported them wherever I could for spamming. In general, my hosting experiences in America with a budget of ~$100 are not worth it. They are all the same, with irrelevant personnel and various technical problems. But the amount you mention is serious and you can definitely find good companies for this money.
There are very serious companies with very little money for example see them dedicated here
Allow me not to like it. The company houses many rogue Greek site owners who spam with purchased lists from stolen emails. Often the company covers (?) various scumbags with the excuse of personal data etc. Of course, this is also the fault of the internet providers, the (God forbid) personal data protection authority and the prosecution of electronic crime, but also the education of users.