KB5004237 printing & scanning problems


Microsoft has confirmed that the recent security update KB5004237 set was released on July 13, causes printing problems on some systems when trying to use smart cards for user authentication.

This time, along with the printing problems, the scan on some systems does not work.printer

According to the company from Redmond, the cumulative update KB5004237 of 13 July solved some printing problems on printers that were connected via USB. However, it seems that the same update also caused a new error as a result of the changes made to address the vulnerability CVE-2021-33764.

The new problem is with Domain Controller servers used for authentication requests.

Smart card printing may fail, and according to Microsoft:

After installing updates released on July 13, 2021 on Domain Controller Servers (DCs) in your environment, printers, scanners, and multifunction devices that do not comply with RFC 3.2.1 section 4556 may not print during the use of smart card authentication (PIV).

The Windows platforms affected by this issue are:

  • Client: Windows 10 version 21H1, Windows 10 version 20H2, Windows 10 version 2004, Windows 10 version 1909, Windows 10 version 1809, Windows 10 Enterprise LTSC 2019, Windows 10 Enterprise LTSC 2016, Windows 10 version 1607, Windows 10 Enterprise 2015 LTSB, Windows 8.1 , Windows 7 SP1
  • Server: Windows Server version 20H2, Windows Server version 2004, Windows Server version 1909, Windows Server version 1809, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 SP1, Windows Server 2008 SP2.

Microsoft said it was investigating the matter and would provide a temporary solution soon.

For people with problems, the company asked to update the necessary drivers and firmware and consult device manufacturers if necessary. You can find more details about the problem at official company page.


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