After the evacuation of a Southwest Airlines flight this weekteam, Samsung is working closely with the CPSC to investigate the case.
Samsung seems to be trying to solve one again problem που δεν λέει να λυθεί. Μετά την αρχική έκδοση του Galaxy Notes 7 και την αποτυχία της εταιρείας με τις batteries της συσκευής να παίρνουν φωτιά, κυκλοφόρησε μια δεύτερη “safe” έκδοση του smartphone.
But after new incidents explosions or its ignition battery the Korean company is working with the US Product Safety Commission (Consumer Product Safety Commission) to determine the cause.
An official statement was posted on the US Samsung website, and states:
Samsung understands the concern of providers and consumers and how they feel after recent reports that raise questions for Note 7 devices that our replacement has recently released. We continue to investigate the reported case to determine the cause and share the findings as soon as possible. We remain in close contact with the CPSC throughout this process.
If we determine there is a safety issue, we will work with CPSC and take immediate action to address the situation. We want to assure our customers that we take each seriously report and we appreciate their patience as we diligently work through this process.
It should be mentioned here that countries like Thailand, where there were cases of battery ignition in the new "safe" device, banned its sale from local stores, despite the statements of Samsung, which is actually still looking for the causes, when people are in danger.
In the US, for those who have lost it confidence Sprint, AT&T, and T-Mobile told Samsung that customers can return replacement Note 7s and trade them in for another company's device.
