Samsung's official statement about the new bursts in Note 7


After evacuating a Southwest Airlines flight this week, Samsung is working closely with the CPSC to investigate the case.

Samsung seems to be trying again to solve a problem that it does not say will be solved. After the initial version of the Galaxy Note 7 and the failure of the company with the device batteries on fire, a second "safe" version of the smartphone was released.

But after a new battery eruption or ignition case, the Korean company is working with the US Consumer Product Safety Commission to identify the cause.Samsung-note-7

An official statement was posted on the US Samsung website, and states:

Samsung understands the concern of providers and consumers and how they feel after recent reports that raise questions for Note 7 devices that our replacement has recently released. We continue to investigate the reported case to determine the cause and share the findings as soon as possible. We remain in close contact with the CPSC throughout this process.

If we conclude, there is a security issue, we will work with the CPSC and we will take immediate action to address the situation. We want to assure our customers that we take every exposure seriously and appreciate their patience as we work diligently through this process.

It should be mentioned here that countries like Thailand, where there were cases of battery ignition in the new "safe" device, banned its sale from local stores, despite the statements of Samsung, which is actually still looking for the causes, when people are in danger.

In the US, for those who have lost confidence in Samsung, Sprint, AT&T, and T-Mobile have stated that their customers can return the replacement of the Note 7 and exchange it with a device from another company.

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