After evacuating a Southwest Airlines flight this week, Samsung is working closely with the CPSC to investigate the case.
Samsung seems to be trying again to solve a problem it doesn't claim to solve. After the initial release of the Galaxy Note 7 and its failure companyWith the device's batteries catching fire, a second "safe" version of the smartphone was released.
But after new incidents explosionor battery ignition, the Korean company is working with the US Consumer Product Safety Commission to determine the cause.
An official statement was published on the webσελίδα of Samsung USA, and states:
Samsung understands the concern of carriers and consumers and how they feel following recent reports that raise questions about Appliances Note 7 our recently released replacement. We are continuing to investigate the reported case to determine the cause and will share the findings as soon as possible. We remain in close contact with the CPSC throughout this process.
If we conclude, there is a security issue, we will work with the CPSC and we will take immediate action to address the situation. We want to assure our customers that we take every exposure seriously and appreciate their patience as we work diligently through this process.
It should be mentioned here that countries like Thailand, where there were cases of battery ignition in the new "safe" device, banned its sale from local stores, despite the statements of Samsung, which is actually still looking for the causes, when people are in danger.
Στις ΗΠΑ δε για αυτούς που έχουν χάσει την εμπιστοσύνη τους στην Samsung οι εταιρείες Sprint, AT&T, και T-Mobile stated that their customers can return the replacement Note 7 and exchange them for another company's device.