Almost all owners say the same thing: they use their laptop normally, leave it overnight, and the next day, when they go to use it, they notice a crack in the screen like the one below.
Ενδεικτικό των παραπόνων είναι το μήνυμα ιδιοκτήτη που δημοσιεύτηκε στα φόρουμ της Microsoft μαζί με μία ωραία photo of his cracked screen: “I have a Surface laptop of 3, 15 inches and I have it for a month. I took it with me all over Asia and it was absolutely fine. "When I went to school and opened it in the classroom I saw a long capillary crack."
The company's response so far to interested owners is that they should send the laptop to Microsoft for a screen replacement, which will cost $ 500.
However, a Surface owner said Microsoft knows the reports and investigates the issue, but at the moment can not give a timeline for resolving the issue.
Such manufacturing problems are usually caused by how it was assembled material, such as over-tightening screws, resulting in increased surface tension throughout the device, especially when the ambient temperature changes.