Its President and CEO Symantec Mr. Michael Brown stated that transparency and awareness are essential when user privacy is at stake.
Symantec says it currently owns the world's largest civilian information network, and according to President and CEO Michael Brown, the key to keeping satisfied customers with telemetry data collection from their computers is transparency.
"We are very open about collecting telemetry data, so customers really prefer to contribute to it," Mr Brown told reporters in Sydney on Tuesday, according to ZDNet.
We know the case of Microsoft and the friction that exists for the mandatory collection of telemetry data from Windows 10, but Mr Brown seems to have downplayed the event.
"Most people are not so worried about that," he said.
"However, our approach is that we need to be transparent to our customers."
Let's mention that Symantec collects today data telemetry from 110 million enterprise customers, and 60 million consumers, resulting in the company's database tracking 8.000.000.000.000 objects in real time, and updating at a rate of 200.000 rows per second!
"We have invested more than anyone else in understanding more about the threat landscape. "There are probably some governments that have invested so much; but I do not think there are other companies," Brown said.
The company is currently building an analytics platform to make it available data of the research it carries out and to third parties, through an API.
Brown said the data will be available to all stakeholders, including their competitors. Symantec's first application, using the platform, will be called Risk Insight, and will be available within the next six months.
The head of Symantec said his company does not believe in the backdoors' logic, but that it will follow what the law says.
"As a society, as an open society, we must compromise, follow and comply with our laws,
