Virgin Atlantic: Technology at the service of passengers

The airline company Virgin Atlantic has announced that it will use the innovative gadgets, Google Glass and Sony Smartwatch, at the passenger reception at London Heathrow Airport.

The use of Google Glass and Sony Smartwatch will be made by the employees of the company responsible for the reception of passengers in the Upper Class Wing. For the implementation of the program, Virgin collaborates with SITA, a specialized computerized airline company.

The use of wearable devices will enable company employees to address passengers with information, flight information, access to information such as weather at the destination, or even translate information in any foreign language.

 

More specifically, her staff Virgin will have it Google Glass or Sony SmartWatch 2, both of which will provide access to an SITA application that will be linked to the airline's passenger service system. This application will manage the assignment of work and the availability of each employee. This will "go" the appropriate information to the responsible employee, which will be displayed on some of the wearable devices.

The use of Google Glass and Sony Smartwatch will start pilot for six weeks and then evaluate the benefits for both passengers and the company before the program is implemented in a wider context. In the future, these technologies could give Virgin the ability to "store" information on the gastronomic tastes of passengers to offer even more personalized services.

The wearable device program is replacing the existing passenger service system that travels through the Upper Class Wing, the privileged entry to Heathrow for 'senior class' passengers. A survey was carried out analyzing 10.000 passenger preferences from around the world on the future of air transport. This research has shown that although the speeds of movement have increased, the "experience" of travel has decreased.

Other technology exploitation program, from Virgin and SITA, is the test of iBeacon, a low-power Bluetooth transmitter, which sends notifications to adjacent devices with Apple's iOS operating system. Notifications refer to the provision of services, possible discounts and updates for forthcoming flights.

Source: naftemporiki.gr