Windows 10 and upgrades like this: A Finn manages to convince Consumer Council of Finland that Microsoft is responsible for the damages caused to his computer after the installation of Windows 10 without his permission.
The national broadcaster YLE says the council has recommended Microsoft to pay 1.100 euros as compensation for damages caused by the unauthorized installation of Windows 10 in March of 2016.
For those who remember back then, Microsoft was very aggressively promoting Windows 10 as free αναβάθμιση από παλαιότερα λειτουργικά της companys (Windows 7 and Windows 8.1).
The incident angered the company's users around the world, and in 2016 Microsoft paid $10.000 to a plaintiff for the same. problem. The surprise upgrades were also the basis of a class-action lawsuit filed in 2017.
The Finn who started the matter and was detected from MSPowerUser, asked Microsoft's board to pay EUR 3.000 for the difficulties it faced after the unwanted upgrade to Windows 10.
Windows 10 began to install unexpectedly and without his permission on the complainant's new laptop running Windows 8. The Finn reported that after the update, the computer received an error message "the device needs to be repaired."
He claimed to have contacted 15 people from Microsoft support, but the problems could not be resolved. The victim told YLE that he lost time and money to recover his files and to buy spare parts. The upgrade also reportedly damaged a surveillance camera he was using to monitor one of his properties.
Microsoft has not denied that Windows 10 was able to be installed without the user's permission, and it also did not dispute the damage caused by the upgrade.
The Consumer Committee considers that Windows updates are covered by Finland's Consumer Protection Act, which requires the provider to demonstrate that the service has been properly executed.
Of course, the decision could lead to group complaints by Finns who suffered damage as a result of the unwanted upgrading.
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