Microsoft continues to make changes because the update process continues to pose many problems.
The idea of the company adding new features to its operating system through updates and in a very short period of time seems to not work perfectly for everyone. Since Windows was launched as "a service," the company is adding new features to the operating system, often causing major disruption to end users or IT departments.
In practice we have yet to see an update roll out without issues, at least so far. Although Microsoft has been trying to fix the update processes for the past few years, complaints from end users have not stopped. Some users criticize the company for the quality (and quantity) of updates, and that was even more the case late last year when Microsoft had to withdraw the Windows 10 October 2018 Update (version 1809) εξαιτίας ενός σφάλματος που διέγραφε archives. It took six weeks before Microsoft was able to restart the update.
In a post on the company's blog last weekteam, Microsoft corporate vice president Mike Fortin acknowledged that the Windows update process is “disruptive" and mentioned some changes in the way the updates will be distributed.
Steve Kleynhans, vice president of Gartner's tech analyst, said Microsoft's goal is to add painlessly new features and new security features to Windows 10 and of course with minimal upset.
"Microsoft will continue to do this kind of tweaking until it finds the right balance but even then the right balance will be a moving target over time," he said.
Kleynhans said that in some cases Microsoft underestimated the difficulties that may arise when its updates are available on millions of computers, but also overestimated the ability of the "Insiders program" that it believes can detect problems before the release of the operating system.
I think reality is different. Windows is installed on a very complex set of devices, an incredible number of hardware variants, and no matter how good the Insiders are testing, users will continue to have problems with things the company and Insiders have never met.
With more than 800 million computers running Windows 10, in all shapes, sizes and ages from many different vendors, coping with any potential problem is extremely difficult.
“Android and iOS have been designed from the beginning to manage this way, and lack the level of complexity we've seen in the computer world. A Windows computer has a huge percentage of peripherals and this is a problem. "
Here is another problem: There has been tension between users who mostly want the new features as soon as possible, and IT administrators struggling to install painlessly more frequent updates on the computers they have under their control.
Microsoft should meet user requirements and this means that everyone should get used to a much faster update cycle, and not just Windows.
What does this mean; Ongoing updates on one operating system means continuous updates to the software and also to the drivers. This may not be much of a problem for a home Windows user (not a novice) but it certainly presents issues for IT people who manage multiple systems and stability matters.
Windows 10 has shown that Microsoft continues to learn. According to Kleynhans:
“They're moving in the right direction and things will continue to improve with each new release. I am not convinced that they have fixed all the issues and stabilized all the issues, because development is a constantly changing environment. ”