AI or Artificial Intelligence and the end of it information technologyWhat we know: We're getting closer to the day when screens won't need us anymore. At least this is what she claims Accenture, which states in a recent publication that the rise of AI makes technology a new supplier of UI and UX (1).
Developments such as stand-alone vehicles and vocal-activated home assistants are just the early examples, suggesting that more screenless calculation appears on the horizon.
This will, of course, have implications for how individuals and businesses work on their computer systems. Already there are too many discussions pointing to the use of connected tools and mobile devices in the workplace that serve to increase the workload of employees.
The editors of the report make three predictions:
"In five years, more than half of your customers will choose your services based on your AI instead of your traditional brand."
"In seven years, most interfaces will have no screen and will be integrated into day-to-day operations."
"In 10 years, digital assistants will be so widespread that they will keep employees productive 24/7/365, working in the background for interactions in the workplace, such as creating video summaries after an important meeting."
In survey, 79% of executives agree that AI will help accelerate adoption technology in all their services. Additionally, 85% say they will invest heavily in AI-related technologies over the next three years.
The Accenture publication lists a prime example of where AI will first enter UI and UX business: it naturally mentions voice-activated systems.
"Advances in natural language processing and machine learning make technology more intuitive to use. "Technology allows virtual assistants to schedule a meeting, create an event and type in details."
"AI already has a variety of roles throughout the user experience. At its simplest, it purifies content for people, such as the Spotify mobile app, which suggests new music based on previous listening options. In a more important role, AI applies machine learning to guide actions towards a better result. ”
Top technology vendors want AI to be the future of computer interfaces (UIs):
"from Salesforce EinsteinAt Microsoft Azure Cognitive Services, and to Google Cloud Platform. ” There are also open source AI platforms available from TensorFlow of Google up to the platform Intel Trusted Analytics. Caffe, a deep learning framework developed at the University of California, Berkeley, was the basis for the project Deep Dream released by Google in 2016 to show how their artificial neural networks perceive images. ”
"The combination of 'intuitive, physical interactions' and the immediate availability of open source tools paves the way for major changes across all interfaces," adds the Accenture team.
Accenture describes the actions that need to be undertaken by companies that want to explore AI UX applications:
“Take existing communication channels and determine how they can be made smarter – using inspiration from other successfulconnections or voice interface applications.”
"Observe every customer-employee interaction and wonder how they can improve through AI."
"See the new interfaces beyond the screen and think about how new channels can enable multidimensional chats."
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- User interface and User experience i.e. User Interface and User Experience (UI and UX)
