OTE pays attention to you after you leave them, then. Let's talk about Wind

This is a follow-up to an article published on 9 January 2014. The title of “OTE watches you after their surrender.“The follow-up as you know is about another Greek Internet provider. Let's talk about Wind.

Immediately after my decision to give up the only wired network provider in Greece, I contacted the company that promised me a connection to 24Mb with 14 euro (price only for Internet with a mobile phone package).

Μετά από αναμονή περίπου 10 ημερών, ένα μήνυμα στο κινητό μου με ενημέρωσε ότι από σήμερα (07/1/2014) έχω σύνδεση με την Wind. Πραγματικά το απόγευμα που γύρισα σπίτι προσθέτω το όνομα χρήστη και τον νέο κωδικό και συνδέομαι στην νέα μου 24άρα. Φυσικά ας μην αναφέρω ότι η “24άρα” ήταν 10άρα, γιατί αυτά γνωρίζουμε ότι συμβαίνουν, ανάλογα με την απόσταση του σπιτιού από το centre distribution of OTE.

Everything was wonderful for an hour. Then the bees came, sorry for the disconnections ... I accepted it relatively calmly. I tried to justify the company thinking that it is a new connection and has not yet stabilized. From 7 / 01 / 2014 I started contacting the customer service center and the fault department. I have to admit that they are polite, but no work.

At first the employees tried to politely tell me that I was irrelevant and must have made some mistake in logging in. To prove to them that I had not made a mistake I mentioned the fact that I was using it old my router, and that nothing had changed. Then, they tell me there will be damage to your hardware. (Incidentally, the Wind store I connected to gave me a router that was used and not working. but let's not charge Wind for that).

Well guys no harm, the line is. “We have to check all the possibilities, sir. We will send you a technician to check and make measurements, but if it is your fault you will be charged a visit. ”

Wow !! I realized that I got involved… ..on one more time.The technician came 3 days after the specific phone, did his checks and found that it was the line! I was satisfied for a while, not that he made it but at least I felt justified.

The disconnections in the meantime continued (along with the phones at the fault center) After some time the company decided to report the fault where else? to OTE for line control. In order not to make it long, one check followed the other, but I did not have stable and reliable Internet. So a month has passed... And here comes the first one accounts. They are incredible and have a lot of nerve I thought and called them to inform them that I signed a contract that binds me to pay only when they grant me a reliable service.

The answer was that I would have to pay the fees activationand that they will remove the days when the connection was not stable. I give way to anger and wait. After a day I get a message on my mobile to inform me that I have been charged 15 euros... My pressure rises again, another phone call and another confrontation..

The situation was going on like this, and of course the disconnections continued. One Tuesday informed me that a technician will come back for another check (this time they did not tell me they would charge me if you owe me to my fault)

If you are one of those people who's considered your online presence to be very important, you can probably understand the feeling. On Wednesday, since no technician had informed me that he would pass by the company's phone on Tuesday morning, I decided that I had enough patience with that "company."

After a month and a half, I called Forthnet and asked them to get the number from Wind. Immediately after, the phones started ringing. Offers and the known. I explained the situation to them, told them that I did not want such offers and that it was too late now. Of course on these phones one of the customer service center boldly told me that I can not leave if I do not pay the bill that along with the deactivation fees had reached 120 euros.

The next move was a complaint to EETT.

At the moment I'm awaiting developments, and of course I can not know what will happen. For one thing I'm sure. I will not pay for a service I did not have, and when I had it I was not sure whether I would have it the next hour.

So beware of the pitfalls

Gay, George from iGuRu.gr

YG: the service with the new Forthnet company was activated on 28.02 of 2014 and since then there has not been a single disconnection, at a speed that 14-15 Mb has. I should mention that I did not change the router or anything else in connectivity.