Dell EMC has announced the availability of ProDeploy Client Suite, providing customers with the ability to install PCs faster, with less effort and better control. With three different levels of service, training and certification, customers have the flexibility to choose the service that meets their own needs.
DDC research shows that organizations that partner with desktop system vendors can achieve significant cost savings, faster system deployment, and better work experience.
Thanks to ProDeploy Client Suite, customers can trust Dell EMC specialists and partners to take over all the details of the installation, from the design, configuration and installation of their computers to data transfer, and the transmission of knowledge. Service customers work with a Dell EMC specialist who assumes the role of a dedicated contact point for managing the installation, and also access TechDirect, a self-service portal for configuration updates and status reports whenever it is desirable.
Responding to every need, from the simplest to the most complex, it is covered by the Pro Deploy Client Suite, which offers individual service options on three levels to better respond to different typical installation scenarios, depending on customer needs.
"Our differentiated services are a great reason our customers prefer to buy from Dell. ProDeploy Client Suite gives IT managers the flexibility to outsource time-consuming installation projects that employ their staff and divert them from more important initiatives, "said Jeff Clarke, vice president of Operations and President, Customer Solutions Group. "So now they can now focus on improving user experience and increasing productivity by delivering fully-fledged systems to their employees."
ProDeploy Client Suite:
Basic Deployment: The systems are ready for installation and reach the loaded image of the software (disk image), the desired BIOS configuration and asset tag.
ProDeploy: together with the characteristics of the basic installation, a installation engineer develops an installation plan, which covers all aspects of the installation and its configuration hardware and the system software, 24 hours a day bases possibility for on-site installation and knowledge transfer after installation. Customers can also use the ImageAssist tool to quickly create, install, and maintain a Dynamic Disk Image common across desktop and mobile platforms. In third-party testing, ImageAssist required up to 88% less customer management time than non-automated imaging.
ProDeploy Plus: The most expanded level of service addresses every dimension of the project required to deliver new PCs from the factory to the office, ready to go immediately. Along with the features offered by ProDeploy, ProDeploy Plus customers have Dell Connected Configuration, which allows them to create a distribution point for their own Microsoft System Center Configuration Manager directly at the factory, so they can configure with security the BIOS, the connection to the image (disk image), and the domain which reduces the required installation actions. They also have at their disposal the ability to transfer data and securely delete it from old systems, educational units, which they can use at any time to attend educational seminars, and 30 days support after installation, as well as a dedicated ProSupport Technical Account Manager.4 ProDeploy Plus can help reduce the time it takes to deploy PCs by 35%1 and save up to $620 per PC deployed.
"Dell EMC is committed to providing world-class services that give customers choice, flexibility and scalability," comments Doug Schmitt, President, Dell EMC Services. “Η υπηρεσία ProDeploy Client Suite συνεχίζει την παράδοσή μας πάνω στη συνεχή καινοτομία, προσφέροντας στους πελάτες νέες λύσεις που μπορούν να τους βοηθήσουν να αξιοποιήσουν στο μέγιστο βαθμό την τεχνολογία Dell που κατέχουν. Ο ισχυρός συνδυασμός εξειδίκευσης, αυτοματισμού και ελέγχου, ενισχύει τους πόρους Πληροφορικής και προσφέρει στους τελικούς χρήστες τη δυνατότητα να χρησιμοποιήσουν τα συστήματά τους αμέσως μόλις τοποθετηθούν”.
High-skilled specialists from Dell EMC and its partners, equipped with innovative, high-quality tools, support the ProDeploy Client Suite service to transform the installation experience from a tedious process into an easy process. From the very first day, clients have a project manager who manages every aspect of the facility - tracking activity, coordinating resources, and helping with any issue and question.
Installation projects are planned and managed through TechDirect, which is a self-service portal that allows customers and partners to track and manage installation projects with ease and confidence, from the project sizing stage, the phase of making changes, the configuration of the systems and its supervision operation. Projects are executed faster and with less chance of introducing errors, thus making the whole work more effective and efficient.
ProDeploy Client Suite also provides Dell EMC channel partners with the appropriate design framework to add their own capabilities, increase revenue from their services, and provide the best installation experience to their customers. Partners have the flexibility to resell or take on a role in providing installation services. With appropriate training and certification through TechDirect, Deployees who acquire Deployment Services Competency and, after successful testing, gain access to Dell EMC's methodologies and related tools. They are now also considered suitable to participate in the provision of ProDeploy Plus and ProDeploy.
Availability:
ProDeploy Client Suite is available for Dell Latitude, OptiPlex, and Precision in 70 countries. In the EMEA region, the service will be available in the following countries: UK, Germany, France, Netherlands, Sweden, Italy, Poland, South Africa, Spain, Belgium, Switzerland, Denmark, Ireland, The Czech Republic, Finland, Portugal, Luxembourg, Austria, Greece, United Arab Emirates, Turkey, Saudi Arabia and Slovakia.
For more information on the availability of the service, please visit it ProDeploy website.