Η OnePlus δεν κατασκευάζει τηλέφωνα Android για πολύ καιρό, αλλά κατά τη διάρκεια των τεσσάρων ετών που υπάρχουν, έρχονται πάντα με προβλήματα. Το κερασάκι στην τούρτα: ένα hack που είχε σαν στόχο τις πιστωτικές κάρτες των πελατών της εταιρείας. Μήπως ήρθε η ώρα να σταματήσουμε να εμπιστευόμαστε μια εταιρεία με τόσο χαμηλά πρότυπα;
What is OnePlus?
It was founded four years ago - at the end of 2013. OnePlus is a subsidiary of Chinese electronics maker Oppo. The original idea of the company was admirable: “to make smartphones with high quality accessories and features without high prices.
But it seems the company has got it back.
For the most part, OnePlus does well smartphones. They are packed with excellent hardware and generally have good reviews. But the problem is not the phones, it's the company itself.
The first OnePlus phone (OnePlus One) was released in April of 2014, just four months after the company was established. It's a good time, but it also marks the beginning of a long list of truly debatable company decisions.
In an effort to get the public excited about their first smartphone, OnePlus launched an unprecedented campaign called "Smash the Past", asking users to break into their current smartphones. It does not sound bad, but it does get worse.
Users should submit an application to participate in the program, telling the company how to break their phones. After selecting them they would have to break their phones the way they described, and then they could buy a OnePlus One for one dollar.
The list of phones was limited. You should break a high-end smartphone like: iPhone 5, Samsung Galaxy Note 3, Nexus 5, or Moto X.
What happened: people misunderstood, because of course they broke their devices. Many broke their phones, but before they were selected, and before the contest began. This could be attributed to people who do not read or understand, but the whole thing could have been avoided if OnePlus had not started such a campaign.
Telling people to break their phones is not the best idea, as the devices are full of chemicals, which in the worst can cause explosions. Not just a mad idea but also a dangerous one.
Due to the reactions, the company tried to change the campaign, allowing the contest winners later to donate their old mobile rather than break it.
After that you would think the company took its lesson.
April / May 2014:
OnePlus One was originally only available through an invitation system. It was put in place to combat the limited quantities available in circulation, but it made things very complicated.
To receive an invitation, customers had to go through a series of "flaming wreaths" with contests. And all this to buy a phone. Once they bought a phone, these customers also had a limited number of invitations to make available to friends or family. But if you were one of the lucky ones who had invitations, you should have them available for the first 24 hours, otherwise you will lose them.
Okay, a lack of inventory but using an invitation system to "allow" the public to give their money is a bit arrogant, especially for a company that has no history.
Shortly after the release of the OnePlus One, some users complained about yellow screens. The company claimed that the yellow screen is not "a matter of quality and is not covered by warranty."
Given the recent problems with Pixel 2 XL screens and a similar response from Google, I do not mention it as an unusual reaction. But Google has increased the Pixel 2 warranty in two years, so at least there was an answer.
I think users who had this issue had every right to be upset and the company had to do a lot more to deal with it. And OK, even though it is not a "quality issue" shouldn't the issue at least be explored with the screen?
Η ιδέα ήταν η εξής: οι γυναίκες (και μόνο οι γυναίκες) θα τοποθετούσαν το λογότυπο της OnePlus στο σώμα τους ή σε ένα κομμάτι χαρτί, και έπειτα έπρεπε να πάρουν μια φωτογραφία που έπρεπε να ανεβάσουν στο forum της OnePlus. Στη συνέχεια, οι photos it would be voted on by forum members – mostly men – and the top 50 would win a free OnePlus t-shirt and an invitation to buy the phone.
If before you thought the "Smash the Past" campaign was stupid, it only took the company four months to make it even worse. Quite sexist, the bell for the ladies met with a lot of reactions as soon as it was announced, so much so that the company canceled it within a few hours. The company said at the time that it was a "very wrong attempt by some individual employees".
November 2014 - April 2015
The OnePlus One ran Cyanogen OS - a custom Android fork that was once the king of custom ROMs. At that time, the founders of CyanogenMod sought to capitalize on ROM's reputation by creating a company: Cyanogen, Inc. This company was responsible for building the One operating system.
This is one of the things that made OnePlus One more attractive than Android. Later, however, it became a nightmare for OnePlus.
While there was no fault with OnePlus itself, Cyanogen, Inc. told the company in November 2014 that it had entered into an exclusive agreement with Micromax to produce the functional system for an upcoming line of phones that would be launched in India. The decision came at a bad time for OnePlus as it caused a temporary ban on the import and sale of the OnePlus One in India. The ban was stopped a week later as OnePlus decided to release its own custom version of Android called Oxygen OS.
This was also the beginning of the end for OnePlus and Cyanogen, but that relationship took about six months to end for good. The two companies have had a lot of issues, with Cyanogen claiming that OnePlus used the Cyanogen name to gain popularity, which may not be true, but I'm sure it didn't hurt the company. recognition of OnePlus.
The really hard thing was for the users who bought the phone because it was running Cyanogen OS, and the partnership ended a year later. Compared to Cyanogen, OxygenOS was less adaptable but still had many of the Android components.
That was the end of a very difficult first year of a new company. Most small businesses would not have survived all the reactions and adversities that occurred in such a short time, but OnePlus did.
August 2015: OnePlus 2
Like most companies with a successful smartphone, the company followed the One with… the smart OnePlus 2.
OnePlus 2 was released without NFC (near field communication) - a feature that was considered essential for top phones - and without wireless charging. This provoked reactions in the Android community, although OnePlus claimed that there were not enough OnePlus owners who used NFC to justify its non-adoption.
Also, as with One's release, 2 was released again with a system of invitations. Although there was no stupid contest like One, 2 had issues in the invite and sell system, so users could not buy the phone.
Initially, OnePlus promised a new and improved invitation system with more invitations. It has never been so.
OnePlus, in addition to smartphones, offers accessories such as USB-C and USB-C cables on Micro-USB adapters. But both have been confirmed that they are not compliant with USB-C standards by Google's experienced engineer and USB-C expert Bensen Leung. In short, the use of the cable or adapter was able to fry the power supply thanks to the resistors and their construction.
Once again, OnePlus apologized for the mistake and offered refunds, but only to customers who purchased the USB-C cable, not the Micro-USB USB-C adapter (which was just as bad as the cable) . He also noted that the cable and adapter were both safe to use with the OnePlus 2… and not with other phones.
On almost any Android phone, when checking for operating system updates, the phone communicates with developer servers to see if new software is available. Quite common.
On the OnePlus 3 phone, the phone also sent the IMEI - a number that uniquely identifies this phone - to an unencrypted connection. This means that a value that can connect your phone to your person is sent over an open connection to OnePlus servers.
Για να γίνει αυτό ακόμη πιο ενδιαφέρον, ανακαλύφθηκε επίσης ότι δεν ήταν απαραίτητο ένα σωστό IMEI, προκειμένου η συσκευή να λάβει κάποια ενημέρωση. Για να γίνει αυτό, ένας χρήστης στο forum της OnePlus απέστειλε ένα αίτημα essayς στον διακομιστή ενημέρωσης του OnePlus με ένα μη χρησιμοποιήσιμο IMEI και πήρε την ενημέρωση.
Benchmarks are a hot topic for all devices.
With this in mind, the benchmarks in OnePlus 3t were taught to be higher than actual performance. OnePlus obviously used specific applications to get the highest results.
It is also worth noting that other manufacturers were also guilty of the same behavior: Samsung, HTC, Sony and LG were found to do the same thing with 2013.
After being "caught" cheating on the benchmarks with the OnePlus 3t, one could say that the company was exposed and made up its mind. But OnePlus has once again been caught maximizing benchmarking results in OnePlus 5.
This time the results were increased by 5%. There is an incredibly detailed analysis for theme by XDA, and I would suggest that you take a look.
OnePlus 5 users noticed an occasional error while scrolling on the phone, but it was not clear why it is happening. Soon it was discovered why: the screen was placed upside down. On purpose.
Because it was upside down, the screen was refreshing from bottom to top, causing some interesting issues when scrolling. It did not seem to affect all units, but it was quite obvious to those who did it.
You may be wondering why the screen was intentionally turned upside down. The XDA forum 'has the answer.
2017, a OnePlus 5 owner saw a building with fire, tried to call 911 and his device made two reboots.
It turns out that OnePlus 5 had a memory flaw that forced it to restart in case someone wanted to get in touch with the emergency services. If there is another mobile next to everything OK, but if it does not exist? Even phones without a SIM card are supposed to be able to make emergency calls.
Fortunately, the company quickly provided a solution.
Τον Οκτώβριο του 2017, αποκαλύφθηκε ότι το OxygenOS συλλέγει δεδομένα για τη χρήση της συσκευής, μια αρκετά κοινή συμπεριφορά μεταξύ των κατασκευαστών smartphone. Αλλά μέσα σε αυτά τα δεδομένα ήταν ο serial number της συσκευής, που σημαίνει ότι η ταυτότητα του χρήστη θα μπορούσε να συνδεθεί με τα εν λόγω δεδομένα.
The company claimed to be sending two separate datasets - one for device usage and analysis data, and another with device information (serial number) for "better after-sales service". It was also noted that all data is transmitted via HTTPS for security.
The real thing here is that OnePlus did it all without the user's agreement. He took the user data and sent it to the company's servers without the consent of the users.
Just a few days after the disclosure of this data collection, OnePlus replied by stating that it limits the amount of data it collects.
Just one month after the discovery that OnePlus collects user data without approval, another vulnerability has been found that allowed the use of multiple OnePlus phones without unlocking the bootloader through a backdoor called EngineerMode.
OnePlus claimed that the vulnerability is not that big. Researchers security from NowSecure looked deeper into the issue and provided a more thorough explanation of the error. XDA also has a good description of how EngineerMode works and how it hits the company's devices.
Ουσιαστικά, ένας επιτιθέμενος θα χρειαζόταν φυσική πρόσβαση στη συσκευή για να επιτύχει εύκολα πρόσβαση σε root και να εκτελέσει κακόβουλο κώδικα.
Initially, it was considered that EngineerMode was a Qualcomm application, but after research Qualcomm claimed it was not its own. OnePlus hastened to remove EngineerMode quickly.
In January of 2018, OnePlus officially announced an enormous violation, in which information from its 40.000 customer credit cards leaked. The actual violation occurred between November 2017 and January 2018, so OnePlus eventually realized what was going on and stopped credit card transactions.
Why are you still giving money to this company?
Πάρα πολλά θέματα. Ξεκίνησαν, με τις όχι και τόσο έξυπνες αποφάσεις μιας νέας εταιρείας, συνέχισε με την πώληση καλωδίων USB-C που θα μπορούσαν κυριολεκτικά να καταστρέψουν τις συσκευές των χρηστών. Αναφέραμε μερικές φορές για συλλογή δεδομένων από τους χρήστες (χωρίς άδεια), την επανεκmovement των τηλεφώνων κατά τη διάρκεια κλήσεων στο 911 και κενών ασφαλείας που επέτρεψαν την εύκολη πρόσβαση στο root.
Stolen credit card information is in itself a very big issue, and it took more than two months for it to be perceived.
Naturally, none of these issues in itself is the end of the world. In fact, some of these have happened to other companies we love and trust.
But all of this together, in the four years of our existence, shows us that OnePlus is a company that consistently shows its lack of responsibility towards its customers.
If you are looking for good phones at a good price, there are other options.
Perhaps OnePlus improves over time, but at this point, we can not recommend buying from the company until they review their attitude and show that they can maintain it in the long run for a confidence-building behavior.
First publication: HTG