Η PayPal, the company that is the leader in the field of international e-commerce benefits, launches the service PayPal Refunded Returns (Free Return of Products) and reveals the latest data on new consumer requirements in the e-commerce market in Central and Eastern Europe.
Η PayPal announced the launch of the service PayPal Refunded Returns in 15 countries of Central and Eastern Europe, following the corresponding start in other Member States of the European Union, while the results of a recent survey carried out by the Gemius for account of PayPalconfirm that consumers in this region are also faced with the free return of items as a basic e-commerce and also important when deciding on the online purchase or not of a product.
Now, regardless of the reason for the return, users who have ordered a product and already paid it through PayPal, they can return it and take back all the shipping costs, thus enjoying an even more comfortable and secure buying experience when they buy products from domestic or foreign merchants all over the world. In addition, in this way, the PayPal extends buyer protection and secures consumers from the time of purchase to return.
His philosophy PayPal Refunded Returns, which has facilitated the shopping process without worries, has already proved to be the most appropriate solution in countries such as France, Spain, Italy or Sweden, where the service effectively encourages consumers to enjoy the full potential of e-commerce. Therefore, from today, this service is also provided to 15 countries in Central and Eastern Europe, including Greece.
The online consumer 2014
Consumers in our region are increasingly buying and are considered as conscious customers: while almost 37% of us buy about 1-2 online in the quarter, there is also a negligible share of consumers who shop more than once a month 18%). It is worth mentioning that now for most of us in our shopping area Internet they are not a mystery - consumers not only dare, but also know how to use it in every possible way. Therefore, it is not surprising that consumers expect internationally applicable standards and benefits. At the same time, the growth potential of e-commerce is still very high, since, as the research points out, consumers would be willing to make even more purchases, having overcome the fear of the internet. shopping, if they were not worried about whether or not they would be able to return the products they bought. Changing this approach specifically and offering customers greater market confidence is the cornerstone of buyer protection for PayPal, which now extends to the service PayPal Refunded Returns.
As transport costs are a key factor in online shopping (40% of customers are seriously considering not buying when they are forced to pay the shipping cost), 75% of respondents would consider buying online more species, if the shipping costs of the returned products were free of charge. In addition, 74% of online buyers are watching for free returns to online markets, while 21% of respondents actually bought items online last year, precisely because the free return policy was in effect transports. While almost 57% of the respondents consider it good to provide the possibility of free return to online purchases, only 6% of customers declare that it is not necessary or not at all important.
"It is no longer surprising that consumers, since they can buy almost anything from their home or office, have their demands on consumer goods, services and the whole process of their purchases, now much higher than in the past "- says Damien Perillat, M.anaging Director of PayPal in its Region Central and Eastern Europe. "With e-commerce becoming more local but at the same time global, especially in European Union markets, easy solutions such as service PayPal Refunded Returns, almost automatically fall into a new rule.
Recognizing and applying these valuable online methods is not only a matter of competitiveness but also a new way for consumers to gain more confidence and consumer protection with the aim of developing e-commerce in our own region, the Central and Eastern Europe, adds Damien Perillat.
Is not the right kind? No problem
The service PayPal Refunded Returns enables merchants to meet the needs of their customers, who want to enjoy the best possible shopping experience. The users who made the order of a product and paid for it through PayPal, may return it and be fully compensated for the cost of transport, up to the amount of 30 EUR per mission. Their only concern regarding financial compensation is to keep proof of postage charges. Then, the three easy steps to get a refund are:
1. Download the form and fill in your details.
2. Add proof of purchase and mail.
3. You send me Email in PayPal the package of the form and the evidence.
Thanks to this new feature, after completing this brief process, the refund amount will soon appear in your own account PayPalwithin the next 10 days. In this way, even if products, such as clothing and accessories, will still be reimbursed mainly because of a size or other problem, this issue will no longer concern consumers or traders. During the initial trial period, the service PayPal Refunded Returns will be active until December 31 2014.
More information about the service PayPal Refunded Returns in Greece and the rest of Europe on the site https://www.paypal.eu/returns/
