The two εταιρίες ενημερώνουν με μηνύματα τους χρήστες ότι προσπαθούν να αποκαταστήσουν το πρόβλημα, που έχει «άρωμα» κυβερνοεπίθεσης. Μία ομάδα hacker has claimed responsibility for the attack.The group Lizard Squad assume responsibility for the attack, through twitter, however the two companies have not made any relevant official announcement.
Both Sony and Microsoft expected a particular load on their PlayStation and Xbox online services due to Christmas presents. In addition, Sony also had to deal with the "downloading» of the controversial film The Interview.
However, problems have been identified on Christmas Day and are currently not tackled by the two companies.
In her message to users late in the evening of Christmas, Sony said: "We are still examining the problems that have been reported for the PSN (Its Network PlayStation). Thanks again for your long patience today. "
Microsoft said: "Hello members Xbox. Having trouble connecting to Xbox Live? We are trying to solve the problem directly. "
