After evacuating a Southwest Airlines flight this week, Samsung is working closely with the CPSC to investigate the case.
Samsung seems to be trying again to solve a problem that it does not say will be solved. After the initial version of the Galaxy Note 7 and the failure of the company with the device batteries on fire, a second "safe" version of the smartphone was released.
But after a new battery eruption or ignition case, the Korean company is working with the US Consumer Product Safety Commission to identify the cause.
An official statement was published on by clicking here of Samsung USA, and states:
Samsung understands the concern of carriers and consumers and how they feel following recent reports that raise questions about Note 7 devices that recently κυκλοφόρησε η αντικατάσταση μας. Συνεχίζουμε να ερευνούμε την αναφερόμενη υπόθεση για να καθορίσουμε τα αιτία και θα μοιραστούμε τα ευρήματα, το συντομότερο δυνατό. Παραμένουμε σε στενή επαφή με το CPSC σε όλη αυτή τη procedure.
If we conclude there is one theme ασφάλειας, θα συνεργαστούμε με την CPSC και θα λάβουμε άμεσα μέτρα για την αντιμετώπιση της κατάστασης. Θέλουμε να διαβεβαιώσουμε τους πελάτες μας ότι παίρνουμε στα σοβαρά κάθε report and we appreciate their patience as we diligently work through this process.
It should be mentioned here that countries like Thailand, where there were cases of battery ignition in the new "safe" device, banned its sale from local stores, despite the statements of Samsung, which is actually still looking for the causes, when people are in danger.
In the US, for those who have lost confidence in Samsung, Sprint, AT&T, and T-Mobile have stated that their customers can return the replacement of the Note 7 and exchange it with a device from another company.
