British Airways confirmed security breaches and frequent unauthorized access to thousands of regular passenger bills, but did not provide any further details.
During the weekend, the company admitted that several accounts frequent flyers have been compromised, with the result that the accounts are currently disabled until the issue is resolved.
A spokesperson told The Guardian that it is not believed that personal information such as names, addresses, credit card details, travel history, or other personal identification information is stolen. The company spokesman said:
"OR British Airways has become aware of some unauthorized activity in a small number of Executive Club regular passengers. It appears to have been the result of using information downloaded elsewhere on the Internet, through an automated process, and attempting to access certain accounts. ”
It is currently not known who or who is behind the intrusions into the company's systems.
British Airways' Executive Club attracts thousands of members, but the hack probably only affects a small fraction of the company's users. However, in Twitter, there are quite a few who are voicing their concerns. Someone complained that their Avios – which are frequent flyer points that can be spent on upgrades and extra services on a flight – had been stolen. According to the company's forum posts, there are many accounts that have been reset or locked completely.
In an email forwarded by the company to some accounts believed to have been affected by the hack, British Airways says the accounts were activated for the protection them, and that the codes access have changed and require a reset. The company also says that Avios bonus points have been temporarily suspended.
"We are sorry for the inconvenience and inconvenience this has caused and I would like to reassure our clients that we are taking this incident very seriously."
The company claims that security issues are likely to be resolved in the coming days.
