EETT: ISPs must declare the real internet speeds
EETT states that from today, November 25, 2020, the provisions of the National Open Internet Regulation (EKAD) for speeds in fixed connections come into force.
Greek internet providers should now inform the subscribers of the fixed networks about the real (expected) speeds of their connection, and not the advertised ones.
Connection providers should inform subscribers of the minimum, maximum and available speed expected of each consumer's connection. The information concerns the new subscribers as well as the existing subscribers.
The connection speed information is now part of the terms of the contract, and the subscriber now has the right to compensation or even compensation in case of repeated deviations from the minimum speed.
Subscriber complaints for deviations will be made through the customer service of each company, something that will automatically start a control process, with the measuring tools at its disposal.
It is expected that there will be personalized information to the subscribers about the changes of the terms of the contract, through their account via SMS or via an email.
Read the full text of EKAD from the PDF..