Microsoft and Windows 10: speed reduces quality?

At the end of May, after the latest update to Windows 10, titles began to be released that wanted the latest Microsoft operating system to be installed on half of the selected computers in less than a month.

Today, after Microsoft's official announcement, we have some more reliable data. But are they reliable? And if it is reliable, can speed affect quality? Microsoft

"The April 2018 update is officially the fastest version of Windows 10 as it reached 250 million devices, achieving half the time it took for the Fall Creators update," company executives told a blog publishing.

The official announcement of the company also reports about 700 million active users, meaning that Windows 10 build 1803 is now in 35% of all devices that could be upgraded. The pace of adoption is impressively fast: 5-6 million devices a day and about 40 millions of computers per week.

Of course, Microsoft could give us much more accurate data available through telemetry, but the company does not seem to want to share the numbers. At a request by Ed Bott from ZDNet, the company refused to share these numbers. So we see a company that boasts huge adoption rates and unlimited skills of its AI, but is totally unwilling to share details.

The company only provided figures for the adoption rate of Windows 10, which matches the Windows success story. This specific Microsoft story feeds news headlines, and major major events such as the Build developer conference.

But what about reliability data?

Yesterday's blog post states that the initial performance of version 1803 is "very positive… with higher satisfaction numbers, lesser known issues and lower calls to support groups compared to previous releases of Windows 10."

The following is a list of positive statistics, of which we report "a 20% reduction in system stability issues, and a 20% overall reduction in driver stability issues."

I have no reason to doubt that these numbers are true, but they are based on data selected by Microsoft.

Today and in the way the company does it, it's impossible to check what Microsoft claims. We just have to believe the numbers and reject any skepticism, and questioning since we can not verify them.

We will report a feedback publication from a Windows user titled "Quality and loss of confidence" ή "Patch quality and loss of trust."  The publication has received more than 500 upvotes, but is not visible to everyone. You can see the post only from the Windows 10 Feedback Hub and only if you are logged in to an Insider Windows account):

Surface devices should not have BSOD with 1803. Enterprise editions should not need metadata revisions. We should not lose Nics on various platforms. We need to have confidence in the information process, to like to do update facilities in the week that come out and not to wait and see what issues will emerge.
We, the Insiders community, your customers have lost our confidence in our updates.

Windows Analyzer and ZDNet Mary Jo Jo Foley, he says that he has heard noticeably more negative comments with this version:

I have received more queries and complaints from readers about the April 2018 update than I got for the two previous updates.

Of course we could say it was expected, given the steady adoption of Windows 10, which is growing by more than one hundred million computers a year.

However, we are missing the exact data that Microsoft has. The problems mentioned above can not be known if they are limited to just a few devices. There is literally no way to control anything of the above.
Hopefully Microsoft will become more transparent to the data it shares, but hope has nothing to do with the marketing department of the company.

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Written by giorgos

George still wonders what he's doing here ...

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