After discharging one flightof Southwest Airlines this week, Samsung is working closely with the CPSC to investigate the case.
Samsung seems to be trying again to solve a problem it doesn't claim to solve. After the initial release of the Galaxy Note 7 and the company's failure with the batteries of the device catching fire, a second "safe" version of the smartphone was released.
But after a new battery eruption or ignition case, the Korean company is working with the US Consumer Product Safety Commission to identify the cause.
An official statement was posted on the US Samsung website, and states:
Samsung understands the concern of carriers and consumers and how they feel following recent reports that raise questions about Appliances Note 7 our recently released replacement. We are continuing to investigate the reported case to determine the cause and will share the findings as soon as possible. We remain in close contact with the CPSC throughout this process.
If we conclude there is one theme security, we will work with the CPSC and take immediate action to address the situation. We want to assure our customers that we take every report seriously and appreciate their patience as we diligently work through this process.
It should be mentioned here that countries like Thailand, where there were cases of battery ignition in the new "safe" device, banned its sale from local stores, despite the statements of Samsung, which is actually still looking for the causes, when people are in danger.
In the US, for those who have lost their trust in Samsung, Sprint, AT&T, and T-Mobile stated that their customers can return the replacement Note 7 and exchange them for another company's device.
