Symantec Chairman and Managing Director Michael Brown said transparency and awareness is essential when the privacy of the user is compromised.
Η Symantec υποστηρίζει ότι αυτή τη στιγμή κατέχει το μεγαλύτερο μη στρατιωτικό δίκτυο πληροφοριών του κόσμου, και σύμφωνα με τον πρόεδρο και CEO κ. Michael Brown, το κλειδί για τη διατήρηση ευχαριστημένων πελατών με τη συλλογή δεδομένων telemetrys from their computers is transparency.
"We are very open about collecting telemetry data, so customers really prefer to contribute to it," Mr Brown told reporters in Sydney on Tuesday, according to ZDNet.
We know the case of Microsoft and the friction that exists for the mandatory collection of telemetry data from Windows 10, but Mr Brown seems to have downplayed the event.
"Most people are not so worried about that," he said.
"However, our approach is that we need to be transparent to our customers."
Note that Symantec currently collects telemetry data from 110 million enterprise customers, and 60 million consumers, resulting in the company's database tracking 8.000.000.000.000 objects in real time, and updated at a rate of 200.000 lines per second!
"We have invested more than anyone else in understanding more about the threat landscape. "There are probably some governments that have invested so much; but I do not think there are other companies," Brown said.
The company is currently building an analytics platform to be able to make research data available to third parties through an API.
Brown said the data will be available to all stakeholders, including their competitors. The first Symantec application to use the platform will be called Risk Insight, and will be available within the next six months.
The head of Symantec said that his company does not believe in their logic backdoors, but that it will follow what the law protects.
"As a society, as an open society, we must compromise, follow and comply with our laws,
