In previous publication, we had mentioned that the Volkswagen refused to help locate a stolen car with a 2-year-old boy inside until someone paid to activate the tracking service.
After hundreds of negative posts the automaker says it's very sorry this happened and is making its connected emergency vehicle service free on most 2020-2023 Volkswagens. 
"The family is thankfully reunited, but the criminal failure of the process is heartbreaking for me," said Rachael Zaluzec, VW's SVP of customer experience, brand and marketing. “As a mum and an aunt, I can only imagine how painful this incident must have been. Words cannot adequately express how truly sorry I am for what the family has been through."
“Volkswagen must and will do better for everyone who trusts our brand and for the law enforcement officials charged with protecting us. In addition to fully investigating what went wrong and the actions taken to address the failure, we also want to do the right thing for the future. Today, we set a new standard for customer peace of mind. Starting June 1st, we will make these linked services emergency vehicles for free for five years as an important step in our commitment to our owners and their families,” Zaluzec reported.
Most MY2020 or newer VWs can use connected services, except the MY2020 Passat.
From June, owners can sign up for five years free of charge to Car-Net Safe and Secure, which uses the vehicle's built-in modem to connect to emergency services via the car's SOS button.
Gasoline VWs also have anti-theft alerts. VW also says that the remote will be available for free access στο Car-Net για πέντε χρόνια. Αυτό επιτρέπει στους ιδιοκτήτες να αλληλεπιδρούν με το αυτοκίνητό τους μέσω μιας εφαρμογής για cell phones, be able to lock and unlock the doors, honk the horn, flash the lights and remotely start the vehicle.
