Windows 10 and upgrades like this: A Finn manages to convince Consumer Council of Finland that Microsoft is liable for damages caused to computer after installing Windows 10 without his permission.
The national broadcaster YLE says the council has recommended Microsoft to pay 1.100 euros as compensation for damages caused by the unauthorized installation of Windows 10 in March of 2016.
For those who remember at the time, Microsoft was very aggressively promoting Windows 10 as a free upgrade from earlier company operations (Windows 7 and Windows 8.1).
The event angered the users of the company around the world, and 2016 Microsoft paid 10.000 as a claimant a dollar for the same problem. The unexpected upgrades were also the basis of a collective action filed with 2017.
The Finn who started the matter and was detected from MSPowerUser, asked Microsoft's board to pay EUR 3.000 for the difficulties it faced after the unwanted upgrade to Windows 10.
Windows 10 began to install unexpectedly and without his permission on the complainant's new laptop running Windows 8. The Finn reported that after the update, the computer received an error message "the device needs to be repaired."
He claimed to have contacted 15 people from the agency supportς της Microsoft, αλλά τα προβλήματα δεν μπορούσαν να επιλυθούν. Ο παθών δήλωσε στην YLE ότι έχασε χρόνο και χρήματα, για την ανάκτηση των αρχείων του αλλά και για την αγορά ανταλλακτικών. Η αναβάθμιση φέρεται να χάλασε επίσης μια κάμερα monitorings that he used to monitor one of his properties.
Microsoft did not dispute that Windows 10 could be installed without it permission of the user, and also did not dispute the damages caused by the upgrade.
The Consumer Committee considers that the updates of Windows are covered by the Finnish Consumer Protection Act, which requires the provider to be able to demonstrate that the service has been performed correctly.
Of course, the decision could lead to group complaints by Finns who suffered damage as a result of the unwanted upgrading.
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