Apple has announced a recall program for iPhone 12 devices with audio problems. The phones will be repaired free of charge by authorized technicians.
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Apple introduced the iPhone 12 series in October 2020 to very positive reviews. However, it seems that the phone has manufacturing problems as the earpiece has started to show defects. So Apple is recalling the devices affected by the audio problems.
Some iPhone 12 and 12 Pro phone owners experience audio problems as the handset does not produce sound during calls. Apple says this is due to the failure of a component in the receiver unit and as a result, affected customers are entitled to free repair.
According to tech giant Cupertino, this issue only affects a "very small percentage" of iPhone 12 and iPhone 12 Pro devices produced between October 2020 and April 2021. The iPhone 12 mini and iPhone 12 Pro Max do not qualify for free repairs.
The process to get your handset fixed is pretty straightforward. You just need to contact an Apple Authorized Reseller , Apple Retail Store, or Apple Support to get the process started. Before sending your iPhone in for repairs, Apple recommended that you back up your device to iCloud.
There are some fine print in the announcement. If the phone has other defects, such as a cracked screen, etc., they will need to be repaired first before the company can fix the receiver module. Of course, this also means you may have to pay additional fees before you can get your affected device back in full working order.
In addition, Apple has warned that this service plan does not extend your standard warranty, which applies to iPhone 12 and iPhone 12 Pro units two years after their retail sale and is locked in your market area.
The revocation program also applies, of course, to the European Economic Area (EEA) countries, which are all countries of the European Union plus Iceland, Liechtenstein and Norway. These include Greece.
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