Microsoft: How much do you hear from the company?

Susan Bradley, a well-known Windows administrator and contributor to various forums and websites, recently posted an open letter to Microsoft, which summarizes the results of a Windows search.

The survey examines the quality of updates and ongoing builds in general. The users έπρεπε να απαντήσουν σε πέντε απλές ερωτήσεις χρησιμοποιώντας μια κλίμακα από το 1 έως 5. Το 1 αναφερόταν στο "καθόλου ικανοποιημένος/νη" και το 5 στο "πολύ ικανοποιημένος/νη".

The questions were:

• Are you happy with Microsoft patching (Windows 7 and Windows 10)?
• Are you satisfied with the quality of Windows 10 updates?
• Are Windows 10 new feature updates useful for business needs?
• Are you happy with the pace of release of new features?
• Does Microsoft meet the business needs of Windows 10?

Susan also added an open-ended question, in which participants could comment on the what should Microsoft change to make Windows 10 better for businesses.

The survey results showed what was expected: Most users who completed the survey were dissatisfied with the current quality of updates, new feature updates, and general update behavior. Almost 70% of respondents said they were dissatisfied with the quality of the builds released.

Susan said that all 47 updates released by Microsoft July of 2018 had problems, he added, adding that pre-release testing by Insiders alone does not appear to be sufficient as a quality control.

Η Susan ανέφερε επίσης ότι οι δύο κυκλοφορίες νέων χαρακτηριστικών ανά έτος προκαλούν "κόπωση patching".

Adding new settings through Windows Update in enterprises often conflict with other policy settings teams, and cause confusion in the system.

Another serious problem posed by Susan is the description of the patches:

Ξεκινώντας τον Ιανουάριο του τρέχοντος έτους με την κυκλοφορία των ενημερώσεων για τα Spectre - Meltdown, υπήρξαν πολλές περιπτώσεις που η περιγραφή της επιδιόρθωσης ήταν λανθασμένη. Οι καταχωρήσεις στο Knowledge Base ήταν αρχικά εσφαλμένες και αργότερα ενημερώθηκαν.

Πως αντέδρασε η Microsoft που "ακούει" τον πελάτη;

Microsoft responded twice to Susan Bradley's open letter. The first reply was merely an acknowledgment that he had received the letter. A Customer Relationship Managers ανέφερε ότι "η Microsoft θα μεταφέρει τις ανησυχίες σας στην ομάδα ηγεσίας που ήταν καλύτερα εξοπλισμένη για να πάρει αποφάσεις".

Η Microsoft's second letter, which was sent again by the same Customer Relationship Manager, is a different letter indicating that Microsoft has no intention of doing anything about these issues.

Microsoft simply stated that Windows is different, and asked Susan Bradley for its opinion using the Feedback Hub.

Your letter clearly states your concerns about the quality and timing of Microsoft updates. I would like to add that with Windows 10 Microsoft decided to be more active. This has always been the way we keep the current commercial versions of Windows on the market.
There are also bug fixes. These updates can be vital. The Windows software environment and hardware are extremely complex. When these errors are fixed, updates should be issued to users. These updates are necessary for the systems to work as expected. Windows 10 is very different from previous versions of Windows. Older versions of Windows were a single product, while Windows 10 consisted entirely of a basic installation and then ongoing updates. Updates are not add-ons that you can select or not select, but are part of the operating system.

Below is a link to the Feedback Hub. In the future, you could use this link to share your suggestions or comments about problems with Windows products.

https://www.micrοsoft.com/en-us/p/feedback-hub/9nblggh4r32n?activetab=pivot%3aoverviewtab

Again, thank you for all your comments. Is there anything else I can do to help? Do you have any other questions or concerns you would like to discuss? If they do not exist, I will go ahead and close the service request.

The answer of course is corporate, which means thank you for your comments should have been at the end of the dialogue.

Let's mention that Windows 10 may be different, since we are talking about one functional as a service, but system administrators are also right.

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